You are entitled to a cancel an order within seven days. Please email the contact shown on the relevant flyer and a refund will either be credited to your card (if payment was by card) or a cheque sent to you (if payment was by cheque).
Cancellations made within four weeks of the event will be subject to a cancellation charge equivalent to the loss suffered by the BTS (eg for food, accommodation and printing which the BTS must still pay for), which will not exceed 10% of the total if cancelled more than four weeks before the event, 50% of the total if cancelled between two and four weeks before the event, and 100% if cancelled less than two weeks before the event. Delegates who simply do not turn up, will not be entitled to any refund. However, you may substitute one delegate for another at any time at no additional cost, by contacting the contact on the relevant flyer.
In the event that an event has to be cancelled, you will be entitled to a full refund of your fees.
The British Tunnelling Society or Institution of Civil Engineers will not be responsible for the reimbursement of any other costs incurred by potential delegates.